Frequently Asked Questions

Orders & Shipping

Orders & Shipping

Q: Where do you ship from?
A: We ship all orders from our UK-based facility. All items are carefully inspected and packed to ensure quality and satisfaction.

Q: Do you ship internationally?
A: Not yet—but we’re working on it! Currently, we only ship within the UK. Stay tuned for international shipping updates via our newsletter or socials.

Q: How long will my order take to arrive?
A: Orders typically arrive within 3–5 business days. You’ll receive a tracking number via email as soon as your order is dispatched.

Q: How much is shipping?
A: Standard UK shipping is £2.99, or free on orders £70 or over.

Returns & Exchanges

Q: Can I return or exchange an item?
A: Yes! If you’re not completely satisfied, you can return or exchange your item within 14 days of receiving it, provided it’s unworn and in original condition.

Q: How do I start a return?
A: Email us at support@meraklimited.co.uk with your order number and reason for return. We'll guide you through the simple process.

Product Questions

Thank you for choosing Merak Limited! Our premium clothing is designed to last. Follow these care tips to keep your pieces looking fresh and stylish.
 
General Care Instructions
Wash Less, Wear More:
Extend the life of your garments by airing them out between wears and washing only when necessary.
Cold, Gentle Wash:
Turn items inside out and use a cold, gentle cycle (30°C) with mild detergent to protect fabric and preserve colours.
Avoid Bleach:
Do not use bleach or harsh chemicals as they can damage fabric and fade colours.
Natural Drying:
Hang or lay flat to dry. Tumble drying can cause shrinkage or distort fabric.
Low Heat Ironing:
If needed, iron inside out on low heat, avoiding direct contact with logos or prints.
Colour Care Tips
Separate Colours:
Wash dark, light, and bright colours separately to prevent colour bleeding.
First Wash:
For brightly coloured items, wash separately the first time to avoid dye transfer.
Use Colour-Safe Detergent:
opt for mild, colour-safe detergent to maintain the vibrancy of your clothing.
Avoid Sun Exposure:
Prolonged exposure to direct sunlight can fade colours, so dry garments in the shade when possible.
Fabric-Specific Care
Cotton & Polyester 
Machine Wash: Wash at 30°C with like colours.
Avoid High Heat:
Air dry or tumble dry on low to avoid shrinkage.
Hoodies & Sweatshirts
Wash Inside Out:
Use a cold, gentle cycle to preserve softness and colours.
Avoid Heat:
Air dry to prevent shrinkage and maintain fit.
Low Heat Ironing:
If ironing, turn inside out and avoid direct contact with prints or logos.
Printed Items
Inside Out Washing:
Always wash items inside out to protect the design.
Cold Water:
Use cold water to preserve integrity and colour vibrancy.
Avoid Direct Heat:
Do not iron directly on prints or use high heat tumble drying.
Stain Removal Tips
Act Quickly:
Blot stains with cold water and mild detergent before washing.
Avoid Scrubbing:
Gently dab the stain to avoid damaging the fabric or spreading the stain further.
Cold Water Rinse:
Rinse stains with cold water before washing.

Brand & Community

Q: What does “Merak” mean?
A: “Merak” is a Serbian word describing a deep sense of fulfillment, joy, and peace from life’s simple moments. It’s the feeling we want our brand to inspire—through style, comfort, and purpose.

Q: How can I stay updated with new drops?
A: Join our newsletter and follow us on Instagram, TikTok, and Twitter (@meraklimited) for exclusive updates, behind-the-scenes, and product releases.

Q: Do you offer collaborations or sponsorships?
A: We're always open to working with like-minded creators. If you think you're a good fit, email us at collab@meraklimited.co.uk with your details.

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